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Available Positions
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| Office Coordinator |
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ProQuest CSA is looking for a friendly and professional Office Coordinator to greet and receive visitors, answer phones, and assist with various key administrative duties.
Metro-accessible Bethesda location
Beautiful office environment
Fast-paced setting
Up-beat company culture
Duties and Responsibilities
- Operate main doors each day: open/close/lock/set security alarm.
- Courteously greet and provide appropriate welcome and assistance to all incoming clients and visitors.
- Provide complete phone coverage for the entire company (130 people in Bethesda) via switchboard; distribute notices of incoming calls in a timely & effective manner.
- Assist with administrative tasks such as correspondence, data entry, and other general office needs.
- Maintain daily conference room schedules via Microsoft Outlook.
- Receive express shipments and other deliveries as needed.
- Respond in a timely, courteous and effective manner to inquiries for information from the office staff and persons outside the office.
- Seeks ways to contribute on own initiative to projects in the office.
- Maintains current knowledge of the operation of standard office machines and equipment, particularly telephone switchboard, printers, and copiers.
- Work hours: 8:30 a.m. – 5:30 p.m.
Education, Work Experience and Abilities
- High school diploma required.
- Secretarial schooling or equivalent preferred.
- Experience in Office 97 and Windows 95.
- Ability to communicate effectively, both orally and in writing.
- Ability to interact with the public.
ProQuest CSA provides seamless access to more than 125 billion digital pages of the world's scholarship, delivering it to the desktop and into the workflow of serious researchers in libraries world wide. Our products include the world's largest digital newspaper archive, periodical databases comprising the output of more than 9,000 titles and spanning more than 500 years, and many scholarly collections. ProQuest CSA has offices in over two dozen cities worldwide, with primary operations located in Bethesda, MD and Ann Arbor, MI.
More Information
- Please visit our website: www.csa.com
- Tuition Reimbursement Plan
- Metro Accessible
- Competitive Benefits Package
- Please send resume and cover letter to opportunities@csa.com; type RECPT in the subject line. Please specify salary requirement.
- US Work Authorization Required /No Sponsorship Available./EOE
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| Office Assistant , Editorial |
ProQuest, a world-wide information company headquartered in metro-accessible Bethesda, Maryland seeks an OFFICE ASSISTANT for our Bethesda Editorial group.
Use your internet and pc savvy to download scholarly journals and articles from publishers in the Life Sciences field and process them to be included in our product database. Use your eye for detail to assess appropriate additions to the database. Maintain the journal tracking database by importing, exporting, combining and manipulating key information. On-the-job training provided to appropriately skilled individual.
Essential Duties and Responsibilities
- Maintain quality of journal tracking database
- Create databases of publisher contacts and establish relationships with primary publishers
- Scan relevant media on an ongoing basis to identify potential additions to the collection
- Download source materials from the Internet
- Track receipt of source materials to ensure timeliness
- Coordinate office work flow
- Communicates with other CSA editorial offices to discuss acquisitions needs
Knowledge and Abilities
- Ability to learn and use computer software necessary for performance of job duties.
- Ability to plan and prioritize work activity.
Education, Work Experience and/or Licensure
- Administrative experience desired
- B.A. and Library experience desired
- Experience with database software desired
Language Skills
- Excellent understanding of the English language, oral and written.
ProQuest provides seamless access to more than 125 billion digital pages of the world's scholarship, delivering it to the desktop and into the workflow of serious researchers in libraries worldwide. ProQuest CSA products include the world's largest digital newspaper archive, periodical databases comprising the output of more than 9,000 titles and spanning more than 500 years, and various other scholarly collections.
ProQuest has offices in over two dozen cities worldwide. This position is located at our metro-accessible Bethesda location.
To Apply:
Please send COVER LETTER AND RESUME to:
opportunities@csa.com ; please type OFFICE ASSISTANT in subject line.
More Information:
- Please visit our websites: www.proquest.com ; www.csa.com
- Metro accessible
- Competitive Benefits Package AND Tuition Reimbursement Plan
- EOE
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| Web Product Specialist |
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ProQuest CSA seeks a Web Technology Product Specialist to join our Web Development Group. Work with Web Development team members, product managers and subject specialists to design and develop web-based information delivery products.
ProQuest CSA provides seamless access to more than 125 billion digital pages of the world's scholarship, delivering it to the desktop and into the workflow of serious researchers in libraries world wide. Our products include the world's largest digital newspaper archive, periodical databases comprising the output of more than 9,000 titles and spanning more than 500 years, and various other scholarly collections. ProQuest-CSA has offices in over two dozen cities worldwide, with primary operations located in Bethesda, MD and Ann Arbor, MI.
The Technology Product Specialist will perform tasks relating to electronic product maintenance and development. Work closely with other departments to specify enhancements, test or trouble-shoot, and maintain modules or special features of ProQuest CSA's web-based products.
- Maintain and assist in the development of ProQuest CSA search platform products:
- Gain/possess familiarity with all aspects of the platform interface and associated Administrative modules.
- Perform tasks in support of product maintenance – track feedback, specify enhancements, identify issues, define solutions, test and verify resolutions.
- Create technical requirements documentation and other forms of communication to define and guide development of products or product enhancements.
- Perform project management functions as necessary to schedule, track, and report progress of development implementations.
- Work closely with partners or contractors to resolve issues and meet user expectations.
- Work with Customer Service, Sales, and Software Engineering departments to define or investigate and resolve technical issues.
- Assist with investigation of new technologies and tools that could enhance and facilitate ProQuest CSA's product development efforts.
- Other responsibilities as required.
Knowledge, Abilities, and Experience
- Working familiarity with library systems such as OPAC, federated search and link resolver systems.
- Experience with web development and related technologies such as HTML markup Java Script, CSS, AJAX.
- Experience in a web development, data management, or library systems environment desired.
- Work experience dealing directly with customers.
- Excellent interpersonal and communication skills, both written and oral.
- Project management skills and experience.
- Ability to work independently on multiple projects simultaneously.
- Ability to give attention to detail.
Education
- Required – College degree or degree candidate in an information systems management or MLIS/MLS program.
More Information
- Please visit our websites: www.csa.com and www.il.proquest.com
- Metro Accessible
- Tuition Reimbursement Plan
- Competitive Benefits Package
- Please send resume to opportunities@csa.com; type Web Tech Product Specialist in the subject line.
- No Sponsorship Available: US WORK AUTHORIZATION REQUIRED.
- EOE
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| Help Desk Technician |
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ProQuest CSA -- a leading provider of on-line information and tools for researchers worldwide -- has an immediate opening for a full-time Help Desk Technician to join the Network & Systems Group at our Bethesda, MD headquarters. Great work environment. 401k with employer $ match.
Duties and Responsibilities
- Configure computer hardware/software for office staff.
- Configure notebook computers and supports for remote staff.
- Keep accurate inventory of hardware and software.
- Perform system backups/maintenance as directed by Supervisor, IT Systems.
- Operate and monitors the TrackIt Help Desk and responds to help requests.
- Develop and maintains TrackIt reports as directed by the Supervisor, IT Systems.
- Verify computer hardware/software/backups.
- Assure virus scan is running on all machines/servers.
- Monitors company computer usage policy.
Education & Work Experience
- 4-year college Degree in Computer Science or related field.
- 2 years experience in computer desktop/notebook support.
- At least one Microsoft MCP certification in a Windows desktop operating system.
Language Skills
- Excellent understanding of the English language, oral and written.
ProQuest CSA provides seamless access to more than 125 billion digital pages of the world's scholarship, delivering it to the desktop and into the workflow of serious researchers in libraries world wide. Our products include the world's largest digital newspaper archive, periodical databases comprising the output of more than 9,000 titles and spanning more than 500 years, and many scholarly collections. ProQuest CSA has offices in over two dozen cities worldwide, with primary operations located in Bethesda, MD and Ann Arbor, MI.
More Information
- Please visit our websites: www.csa.com and www.il.proquest.com
- Metro Accessible
- Tuition Reimbursement Plan
- Competitive Benefits Package
- Please send resume to opportunities@csa.com; type HELP DESK in the subject line.
- NO SPONSORSHIP AVAILABLE
- US WORK AUTHORIZATION REQUIRED.
- EOE
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| Software Development Manager |
ProQuest seeks a Software Development Manager to manage the development of our specialized information products and user interfaces. ProQuest provides seamless access to more than 125 billion digital pages of the world's scholarship, delivering it to the desktop and into the workflow of serious researchers in libraries worldwide.
In this position you will provide key leadership in major engineering decisions. You will serve as the lead technical resource for complete project life cycles and software design and will manage and develop a staff of software engineers.
As Software Development Manager you will be responsible for providing introduction, incorporation, and support of new and emerging technologies and for pursuing continued improvements in the software methodology, architecture and application tools used to develop and maintain the search and retrieval of large bibliographic and full text databases.
Essential Duties and Responsibilities
- Manage all phases of software development life cycle including scheduling of resources, development of design specifications from business requirements, cost estimation, software standards, release management, and software change management.
- Manage staff of software engineers. Focus on team building, career path development, staff training, performance management and mentoring while working within corporate policies and procedures.
- Establish plans, set goals, and manage development projects.
- Review and evaluate quality of work performed by software engineering staff. Prioritize, assign, and monitor work progress relative to schedule plans. Adjust levels of work effort and/or schedule expectations to ensure integrity of the Software Development Plan.
- Ensure that software development work satisfies business requirements, complies with approved department procedures and standards, is documented, and meets our software quality objectives.
- Create and track project plans.
- Define and implement new or improved work processes to increase quality and efficiency.
- Follow-up on development tasks with the team and update status/schedule.
- Manage software releases in coordination with web development.
Knowledge and Abilities
- Knowledge of software architectures, configurations, and deployment strategies.
- Ability to analyze and investigate complex software problems and solutions for the purpose of making constructive recommendations for modifications or improvements to methods, procedures, techniques, and programs.
- Ability to establish both short term and long term priorities.
- Knowledge of search and text retrieval systems.
- Demonstrated ability to perform consistently in a dynamic environment, requiring above average attention to detail and direction.
- Ability to consistently work effectively, cooperatively, collaboratively and respectfully with a team in both normal and pressure situations.
- Ability to translate user-defined requirements into software specifications and features.
- Ability to handle multiple projects at one time.
Education and Work Experience
- Bachelors Degree in Computer Science is required; Master's degree in Computer Science or related discipline, preferred; or a combination of education and experience.
- Minimum 5-7 years mid-senior-level total systems development experience.
- At least 3 years experience in supervisory role within a development group.
- Extensive working knowledge of C++/JAVA/PHP/XML/XSLT
- Must have experience with Windows and Unix.
- Solid understanding of software methodologies and development life cycle.
- Extensive working knowledge of web development tools.
- Proven ability to work and lead all team members in a highly collaborative manner.
Language Skills
- Excellent understanding of the English language, oral and written.
More Information
- Metro Accessible
- Tuition Reimbursement Plan
- Competitive Benefits Package
To Apply
- Please send resume to opportunities@csa.com ; type SD Manager in the subject line.
- NO SPONSORSHIP AVAILABLE
- US WORK AUTHORIZATION REQUIRED.
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| Software Engineer |
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ProQuest is looking for an experienced Software Engineer to join our talented team of professionals and help us with our next generation of information retrieval applications. As a member of the core development team of Software Engineers, you will be responsible for software design and implementation. This position reports to the Manager of Software Development.
The right candidate for this position has extensive knowledge of databases, text search/information retrieval technologies, experience with programming, SDLC, and a general knowledge of Configuration Management practices. This is a great opportunity for a self-motivated person looking for a position within a fast-paced, team-oriented environment. Successful candidate will have the following skill set.
- C++/Java Programming
- HTML/CSS, XML/XSLT, Javascript
- PHP/JSP Programming
- MySQL database
- Web Application development in Linux/Unix environment
Experience with web based search applications and knowledge of Web Services is highly desirable.
Essential Duties and Responsibilities
- Work with Manager to ensure that software development work satisfies product and business requirements, complies with approved department procedures and standards, and meets our software quality objectives.
- Coordinate with other team members and departments to complete tasks according to project plans.
- Follow through on all development tasks, reporting status.
- Other development tasks as assigned by manager, Software Development.
Knowledge and Abilities
- Knowledge of search and text retrieval systems, particularly in a library/research environment.
- Ability to analyze and investigate software problems and work within a team to arrive at solutions.
- Self-starting initiative taker who will identify opportunities for systems improvement and communicate those to management.
- Deliver according to plan.
- Demonstrated ability to perform consistently in a dynamic environment, requiring attention to detail and direction.
- Ability to consistently work effectively, cooperatively, collaboratively and respectfully with a team in both normal and pressure situations.
- Ability to implement in accordance with software specifications and feature descriptions.
- Ability to handle multiple projects at one time.
Education, Work Experience and/or Licensure
Required: Bachelors degree in Computer Science or related discipline with 3+ year work experience in web development. A combination of 6+ years commercial web software development experience and relevant software engineering coursework may be acceptable in the right candidate.
- A background in Search/Information Retrieval is highly desirable.
- Minimum 2 years web software development experience is required.
- Experience with web development tools
- Solid and responsible software development practices.
- Proven ability to communicate and work with team members in a collaborative manner.
Language Skills
- Excellent understanding of the English language, oral and written.
More Information
- Metro Accessible
- Tuition Reimbursement Plan
- Competitive Benefits Package
To Apply
NO SPONSORSHIP AVAILABLE
US WORK AUTHORIZATION REQUIRED.
EOE |
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| Customer Relationship Database Management Analyst |
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ProQuest, a worldwide web-based information company seeks a CRM Analyst to assist with sales reporting, analysis, correspondence, auditing, and record keeping. As part of the Business Information Systems Group you will work with sales coordinators and managers in ProQuest locations around the world to maintain and provide sales information, support internal users, and ensure policies and procedures are followed.
Essential Duties and Responsibilities
- Generate and distribute monthly sales and audit reports using Salesforce.com and Microsoft Access, Excel, and Solomon
- Provide Salesforce.com support to sales reps and management
- Create and maintain Salesforce.com reports and dashboards
- Continue Salesforce.com enhancements to maintain cases and create templates
- Creates ad hoc business reports as requested
- Assist in streamlining processes between Saleforce.com and other systems
- Prepares and update forms, tables, charts, listings, statistical tables, schedules, etc., which may be confidential in nature.
- Organize and maintain paper documents as needed
- Other duties as needed
Education, Work Experience, Skills
- 1-2 years experience working with spreadsheets and/or databases and/or customer relationship management systems required
- Proficient in Microsoft Office Suite: Excellent Excel (pivot table) and report writing skills required
- Understanding of relational databases desired
- Experience with Salesforce.com desired
- Ability to plan and prioritize work activity
- Ability to communicate effectively, both orally and in writing.
- Bachelors degree preferred
Language Skils
- Excellent understanding of the English language, oral and written.
ProQuest provides seamless access to more than 125 billion digital pages of the world's scholarship, delivering it to the desktop and into the workflow of serious researchers in libraries worldwide. Our over 400 information products include the world's largest digital newspaper archive, periodical databases comprised of more than 9,000 titles and spanning more than 500 years, library information management tools, and scholarly collections and databases.
ProQuest is located in over two dozen cities worldwide, with primary operations in Bethesda, MD and Ann Arbor, MI.
More Information
To Apply
- Please send resume to opportunities@csa.com; type CRMA in the subject line.
- NO SPONSORSHIP AVAILABLE
- US WORK AUTHORIZATION REQUIRED.
- EOE
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